system thinking application for business process

 

What is the system thinking?

System thinking has been achieving huge interest recently as a wide-ranging approach to making changes within organisations and development. Each organisational complexity can easily understand via system thinking and in order to achieve, this purpose different tools and concepts can apply. In academic literature, diverse competing definitions are used to describe system thinking. In the recent study conducted by Ross D. Arnold and Jon P. Wade system thinking is exactly a system of thinking about systems.

Organisational development describes the purpose, focus as well as context of the change while making necessary development in an organisation. One of the most recent definitions for organisational development is “ a science-based as well as critical procedure that supports for firms to build up their capacity to make necessary changes and achieve a high level of effectiveness through developing, refining and underpinning strategies, process and structures.

Fundamentally better organisational development and change request a system thinking mindset as well as a holistic and interdisciplinary approach to undertaking organisational challenges.

The article elaborates on key components of system thinking as well as six themes of system thinking.

Components of systems thinking

System thinking consists of several important features that support providing better structure to this mental model.

Interconnectedness is one of the components and elaborates on interacting elements most probably subsystems which all of them are contains elements of their own. This interconnectedness mentioned that systems are straight lines of cause as well as impact however instead have an interaction web that has a significant influence towards the entire system.

Synthesis is another component which directly affects the success of the entire system and elements in the system are also important for success. The failure of one particular system impact to fail entire system. Having a better understanding of the synthesis involves the process of examining the entire system as well as all kinds of connections of its parts simultaneously.

Emergence is another component and in systems thinking, it's crucial to consider how system interactions lead to outcomes that might not be expected simply by looking at the system's separate components. If you consider each component of the organisation to be a part of the system, you can search for methods to enhance the system by maximising the interactions between those components.

The next component is feedback loops and which are circular cause-and-effect connections between system components that can either encourage or balance the behavior of the system. You can indicate areas where you can try to alter the system's behavior by identifying feedback loops.

The next component is casualty and causation in systems mapping refers to how system components interact with one another. The relationships between system components are explained by the idea of causality, which can also be used to anticipate feedback loops.

The last component is system mapping and the systems can be mapped in a variety of ways to assist identify present causal chains and feedback loops. These models allow you to simulate future results and visualise the entire system at once.

Practice systems thinking in the workplace

When studying system thinking it is not enough to discuss the theoretical application but also getting a better understanding of the way of practising system thinking in the workplace is similarly important.

Subsystems, which could include components of the business like accounting or human resources, can be identified by companies. Think about the various components within each of these subsystems, such as the people, technology, and physical environment. Consider the results of both the system as a whole and each of these subsystems. To determine whether your system design effectively forecasts the outcomes of prior behavior, compare it to historical data.

Recognizing the issue that the company would prefer to address is another system-thinking practice. The ideal approach for complex, long-term issues is systems thinking. These problems are probably systemic, and finding and implementing remedies can take some time. It can be advisable to start out with simpler, more manageable issues and gradually add complexity. Drawing a diagram of how you want the system to operate may be helpful before examining the places where the desired outcome is not being achieved.

By collaborating with others, you can offer new views to the system diagram, your recognised issues, and potential fixes. Choosing partners from various departments who could have quite different opinions on the subject can be advantageous. It may be most helpful to discuss the issue with people who are most familiar with the impacted system. Although they might not have a broad understanding of how the issue affects company, they are quite likely to be familiar with the system and the particular issue. Request their opinions and constructive criticism. Together, you may diagram the system to foster teamwork.

Keep in mind that the issue and its resolution are usually not the result of a single entity or system component. Apply systems thinking to the situation to look at it from a different angle. Instead of trying to find a quick fix, think about setting a goal to better understand the problem. You might wish to start by creating straightforward representations of the issue using only the essential components and details. Online templates might be accessible to assist with this phase.

Creating or removing connections between pieces already present, reducing the time between tasks, defining a goal, or accelerating or decelerating a process are all examples of possible interventions. It can be helpful to concentrate on interactions rather than changing specific components, such as recruiting new employees or upgrading computer software, when looking for areas to make changes.

When deciding which treatment, you wish to attempt, seek for those that are long-term sustainable. It's possible that a combination of several adjustments made to the system's structure would work best. If at all possible, find solutions that have both short- and long-term effects to help you detect and address unforeseen outcomes.

Conclusion

Businesses today function in interconnected ecosystems with ongoing feedback loops. Organizational leaders can navigate to adaptive strategies by mapping such complex networks. The ability of organisations to respond to ecosystem changes and to be ready to adjust and adapt various aspects of their organisation on the fly is the ultimate benefit. With this insight, systems thinking offers organisations definite advantages. When employing linear thinking, complex problems are frequently misdiagnosed; this aids in their framing. Regarding the internal and external links of the organization, it provides alternative possibilities for improvement. It significantly improves the organisation's ability to adapt to change, which helps it achieve its goal of achieving corporate sustainability. Systems thinking can be successfully introduced and applied to strengthen companies, although requiring some expertise and a deeper comprehension of complexity and ambiguity.



 References 

Noy, Y.I., Hettinger, L.J., Dainoff, M.J., Carayon, P., Leveson, N.G., Robertson, M.M. and Courtney, T.K., 2015. emerging issues in sociotechnical systems thinking and workplace safety. Ergonomics58(4), pp.543-547.

Newnam, S. and Muir, C., 2021. Reforming the future of workplace road safety using systems-thinking workplace road safety surveillance. Safety science138, p.105225.

Flood, R.L. and Romm, N.R. eds., 1997. Critical systems thinking: current research and practice.

Monat, J., Amissah, M. and Gannon, T., 2020. Practical applications of systems thinking to business. Systems8(2), p.14.

Van Ackere, A., Larsen, E.R. and Morecroft, J.D., 1993. Systems thinking and business process redesign: an application to the beer game. European management journal11(4), pp.412-423.

Gharajedaghi, J., 2011. Systems thinking: Managing chaos and complexity: A platform for designing business architecture. Elsevier.

 

Comments

  1. You review about uncommon title .That's better. In short, “systems thinking is about investigating what set of factors and interactions are contributing to or could contribute to a possible outcome,” said Steve Brown, deputy director of collaborative learning and strategic insight at Southern New Hampshire University (SNHU).
    Systems thinking is a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems. The systems thinking approach contrasts with traditional analysis, which studies systems by breaking them down into their separate elements.


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    Replies
    1. Thanks for your comment, I think systems thinking is strategically relevant to many well-established businesses locally and internationally, where most systems thinking facilitates problem solving by considering the internals of the problem. or helps to understand the system by reviewing the interaction and relationship of the components as a whole.
      Here I think systems thinking is important for HRM, and I hope to discuss how systems thinking is related to HRM in my next article.

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  2. I think systems thinking is a powerful approach that can provide numerous benefits to organizations. By focusing on the interrelationships and interdependencies between different components of a system, systems thinking allows organizations to better understand complex problems and develop effective solutions (Sterman, 2000). One advantage of systems thinking is that it promotes a holistic view of the organization, enabling leaders to make decisions that take into account the impact on the entire system, rather than just individual parts (Sterman, 2000). Additionally, systems thinking can help organizations identify and address the root causes of problems, rather than just treating symptoms (Meadows, 2008). This can lead to more sustainable solutions that address the underlying issues. The use of systems thinking can provide organizations with a more comprehensive understanding of complex issues, leading to more effective decision-making and problem-solving.

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    Replies
    1. Lasni Gunarathne, thank thank you for your comment, as you mention, system thinking is a modern and powerful concept, it helps to view the operation, issues, or business as a whole, and helps to oversee the interrelationships and interdependencies of the components. Today most business use system thinking for effective decision-making.
      system thinking can be used by HR professionals to identify the strategic needs of the business, improve business intelligence, and make decisions based on data

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    2. This is a very useful article that explains how this approach is implemented in organizations. It provides a means of understanding, analyzing, and talking about the design and construction of the organization as an integrated, complex composition of many interconnected systems (human and non-human) that need to work together for the whole to function successfully. The Institute for Systemic Leadership (2018) Sustainable systems thinking is a mindset that helps us untangle and work within the complexity of life on Earth. It helps us better understand the impact of our work on the world around us and be responsible for what we create and how we innovate. (Popin,2020)

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    3. K.P.AMILA SUDARSHANA PERERA, thank for your comments, the reason behind discussed on systems thinking, systems thinking encourages organization members to understand not only their individual roles in the system, but also the roles and functions of others in the system. Group activities can motivate organizational members to share knowledge and increase their understanding of other members' system activities. Further systems thinking leads learners to develop a deeper understanding of the systems around them and move closer to achieving their highest performance. Systems thinkers have a keen and clear understanding of how systems actually work.

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  3. The blog post discusses the application of systems thinking in human resource management. It highlights the importance of adopting a holistic approach to HR, which considers the various interconnected systems that impact HR outcomes. The author emphasizes the need for HR professionals to develop systems thinking skills to effectively manage complex HR issues and optimize organizational performance. The post also provides practical examples of how systems thinking can be applied to areas such as employee engagement, talent management, and organizational change. Overall, the post highlights the potential benefits of adopting a systems thinking approach in HR, and the importance of developing the necessary skills to implement this approach effectively.

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    Replies
    1. Chamuda Fernandowhen, thank you for your comment, highlighted the importance of Systems thinking on Human resource , encourages organization members not only to understand their individual roles in the system but also to understand the roles and functions of others in the system. Teamwork can motivate organizational members to share knowledge and increase their understanding of the system functions of other members.

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